Introduction

Greetings, everyone!

Please check our local website at www.uniford300.org for updates.

Your Vice Chair Representatives:

• Carmen Zuloaga
• Diana Bohorquez
• Maria Amelia Novello
• Maria Carmen Farrugia
• Navneet Pannu
• Ravindra Samala
• Sadeek Hassan
• Yolanda Cornwall
• Zulima Alvarez

Your Health and Safety Representatives:

• Wilson Feng
• Natalia Torres-Restrepo
• Lucy Daher

healthsafety@uniford300.org

Your Women's Advocate

• Yolanda Cornwall

Phone: 647-613-0277 Email: yolanda@unifor2002.org

Are all here to support you as well.

In Solidarity, Adriana Robinson

Recent Updates February 19, 2024

Yesterday the Union met with the Company for our monthly 18.03 meeting to discuss on going issues brought forward by the members. The topics discussed were:

• Rates Hold/Disconnection
• MOD Visibility
• Clarification of Phone Abuse vs Agent Disconnect
• Manager Meeting Notes
• Cool Down Time Between Calls
• Access to Cosmos and GUI
• Groups Leads

Shift Updates

The company is working on the shifts and they should be sending an email to all employees affected later on today.

We anticipate bidding to be next week (date to be determined) and you will be called in order of seniority.

Please also note that according to article 6.12.05 the company need to advise you of new shift with 7 days notice.

6.12.05 When moving from one work schedule to another, employees will be provided with at least forty-eight (48) hours notice for a change of start times and at least seven (7) days notice for alteration of scheduled days on/off for the purpose of bid training. The same will apply to Relief agents following implementation of a new work schedule.

If you should have any additional questions, please feel free to contact the Unifor office.

In solidarity,

Carmen Zuloaga

Vice-Chair